Source: OJ L, 2025/302, 20.2.2025
EN- Digital operational resilience in the financial sector
ICT-related incidents
- ITS on templates for incident reporting
Annex II Data glossary and instructions for the reporting of major incidents
Data field | Description | Mandatory for initial notification | Mandatory for intermediate report | Mandatory for final report | Field type |
---|---|---|---|---|---|
General information about the financial entity | |||||
| Indicate the type of incident notification or report being submitted to the competent authorityas defined in Article 46. | Yes | Yes | Yes | Choice:
|
| Full legal name of the entity submitting the report. | Yes | Yes | Yes | Alphanumeric |
| Identification code of the entity submitting the report. Where financial entitiesas defined in Article 2, points (a) to (t) submit the notification/report, the identification code shall be a Legal Entity Identifier (LEI), which is a unique 20 alphanumeric character code, based on ISO 17442-1:2020. A third-party provider that submits a report for a financial entity can use an identification code as specified in the implementing technical standards adopted pursuant to Article 28(9) of Regulation (EU) 2022/2554. | Yes | Yes | Yes | Alphanumeric |
| Type of the entity as referred to in Article 2(1), points (a) to (t), of Regulation (EU) 2022/2554 for whom the report is submitted. In case of aggregated reporting as referred to in Article 7 of this Regulation, the different types of financial entitiesas defined in Article 2, points (a) to (t) covered in the aggregated report to be selected. | Yes | Yes | Yes | Choice (multiselect):
|
| Full legal name of the financial entity affected by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; and required to report the major incident to its competent authorityas defined in Article 46 under Article 19 of Regulation (EU) 2022/2554. In case of aggregated reporting:
| Yes, if the financial entity affected by the incident is different from the entity submitting the report and in case of aggregated reporting | Yes, if the financial entity affected by the incident is different from the entity submitting the report and in case of aggregated reporting | Yes, if the financial entity affected by the incident is different from the entity submitting the report and in case of aggregated reporting | Alphanumeric |
| Legal Entity Identifier (LEI) of the financial entity affected by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; assigned in accordance with the International Organisation for Standardisation. In case of aggregated reporting:
The order of appearance of LEI codes and financial entitiesas defined in Article 2, points (a) to (t) names shall be identical. | Yes, if the financial entity affected by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; is different from the entity submitting the report and in case of aggregated reporting | Yes, if the financial entity affected by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; is different from the entity submitting the report and in case of aggregated reporting | Yes, if the financial entity affected by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; is different from the entity submitting the report and in case of aggregated reporting | Unique 20 alphanumeric character code, based on ISO 17442-1:2020 |
| Name and surname of the primary contact person of the financial entity. In case of aggregated reporting as referred to in Article 7 of this Regulation, the name of the primary contact person in the entity submitting the aggregated report. | Yes | Yes | Yes | Alphanumeric |
| Email address of the primary contact person that can be used by the competent authorityas defined in Article 46 for follow-up communication. In case of aggregated reporting as referred to in Article 7 of this Regulation, the email of the primary contact person in the entity submitting the aggregated report. | Yes | Yes | Yes | Alphanumeric |
| The telephone number of the primary contact person that can be used by the competent authorityas defined in Article 46 for follow-up communication. In case of aggregated reporting as referred to in Article 7 of this Regulation, the telephone number of the primary contact person in the entity submitting the aggregated report. The telephone number shall be reported with all international prefixes (e.g. +33XXXXXXXXX) | Yes | Yes | Yes | Alphanumeric |
| Name and surname of the second contact person or the name of the responsible team of the financial entity or an entity submitting the report on behalf of the financial entity | Yes | Yes | Yes | Alphanumeric |
| Email address of the second contact person or a functional email address of the team that can be used by the competent authorityas defined in Article 46 for follow-up communication. | Yes | Yes | Yes | Alphanumeric |
| The telephone number of the second contact person, or of a team, that can be used by the competent authorityas defined in Article 46 for follow-up communication. The telephone number shall be reported with all international prefixes (e.g. +33XXXXXXXXX) | Yes | Yes | Yes | Alphanumeric |
| Name of the ultimate parent undertaking means a parent undertaking within the meaning of Article 2, point (9), and Article 22 of Directive 2013/34/EU; of the group means a group as defined in Article 2, point (11), of Directive 2013/34/EU; to which the affected financial entity belongs, where applicable. | Yes, if the FE belongs to a group means a group as defined in Article 2, point (11), of Directive 2013/34/EU; | Yes, if the FE belongs to a group means a group as defined in Article 2, point (11), of Directive 2013/34/EU; | Yes, if the FE belongs to a group means a group as defined in Article 2, point (11), of Directive 2013/34/EU; | Alphanumeric |
| LEI of the ultimate parent undertaking means a parent undertaking within the meaning of Article 2, point (9), and Article 22 of Directive 2013/34/EU; of the group means a group as defined in Article 2, point (11), of Directive 2013/34/EU; to which the affected financial entity belongs, where applicable. Assigned in accordance with the International Organisation for Standardisation. | Yes, if the FE belongs to a group means a group as defined in Article 2, point (11), of Directive 2013/34/EU; | Yes, if the FE belongs to a group means a group as defined in Article 2, point (11), of Directive 2013/34/EU; | Yes, if the FE belongs to a group means a group as defined in Article 2, point (11), of Directive 2013/34/EU; | Unique 20 alphanumeric character code, based on ISO 17442-1:2020 |
| Currency used for the incident reporting | Yes | Yes | Yes | Choice populated by using ISO 4217 currency codes |
Content of the initial notification | |||||
| Unique reference code issued by the financial entity unequivocally identifying the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. In case of aggregated reporting as referred to in Article 7 of this Regulation, the incident reference code assigned by the third-party provider. | Yes | Yes | Yes | Alphanumeric |
| Date and time at which the financial entity has become aware of the ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity;. For recurring incidents, the date and the time at which the last ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity; was detected. | Yes | Yes | Yes | ISO 8601 standard UTC (YYYY-MM-DD Thh: mm:ss) |
| Date and time when the ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity; was classified as major according to the classification criteria established in Delegated Regulation (EU) 2024/1772 | Yes | Yes | Yes | ISO 8601 standard UTC (YYYY-MM-DD Thh: mm:ss) |
| Description of the most relevant aspects of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. Financial entitiesas defined in Article 2, points (a) to (t) shall provide a high-level overview of the following information such as possible causes, immediate impacts, systems affected, and others. Financial entitiesas defined in Article 2, points (a) to (t), shall include, where known or reasonably expected, whether the incident impacts third-party providers or other financial entitiesas defined in Article 2, points (a) to (t), the type of provider or financial entity, their name, their respective identification codes and type of the identification code (e.g. LEI or EUID). In subsequent reports, the field content can evolve over time to reflect the ongoing understanding of the ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity; and describe any other relevant information about the ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity; not captured by the data fields, including the internal severity assessment by the financial entity (e.g. very low, low, medium, high, very high) and an indication of the level and name of most senior decision structures that has been involved in response to the ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity;. | Yes | Yes | Yes | Alphanumeric |
| Classification criteria under Delegated Regulation (EU) 2024/1772 that have triggered determination of the ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity; as major and subsequent notification and reporting. In the case of aggregated reporting as referred to in Article 7 of this Regulation, the classification criteria that have triggered determination of the ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity; as major for at least one or more financial entitiesas defined in Article 2, points (a) to (t). | Yes | Yes | Yes | Choice (multiple):
|
| EEA Member States impacted by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; When assessing the impact of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; in other Member States, financial entitiesas defined in Article 2, points (a) to (t) shall take into account Articles 4 and 12 of Delegated Regulation 2024/1772. | Yes, if ‘Geographical spread’ threshold is met | Yes, if ‘Geographical spread’ threshold is met | Yes, if ‘Geographical spread’ threshold is met | Choice (multiple) populated by using ISO 3166 ALPHA-2 of the affected countries |
| Indication of how the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; has been discovered. | Yes | Yes | Yes | Choice:
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| Indication whether the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; originates from a third-party provider or another financial entity. Financial entitiesas defined in Article 2, points (a) to (t) shall indicate whether the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; originates from a third-party provider or another financial entity (including financial entitiesas defined in Article 2, points (a) to (t) belonging to the same group means a group as defined in Article 2, point (11), of Directive 2013/34/EU; as the reporting entity) and the name, identification code of the third-party provider or financial entity and type of the identification code (e.g. LEI or EUID). | Yes, if the incident originates from a third-party provider or another financial entity | Yes, if the incident originates from a third-party provider or another financial entity | Yes, if the incident originates from a third-party provider or another financial entity | Alphanumeric |
| Indication of whether there has been a formal activation of the business continuity response measures of the financial entity. | Yes | Yes | Yes | Boolean (Yes or No) |
| Any further information not covered in the template. Financial entitiesas defined in Article 2, points (a) to (t) that have reclassified a major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; as non-major shall describe the reasons why the ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity; does not fulfil, and is not expected to fulfil, the criteria to be considered as a major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. | Yes, if there is other information not covered in the template or if the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; has been reclassified as non-major. | Yes, if there is other information not covered in the template or if the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; has been reclassified as non-major | Yes, if there is other information not covered in the template or if the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; has been reclassified as non-major | Alphanumeric |
Content of the intermediate report | |||||
| Unique reference code assigned by the competent authorityas defined in Article 46 at the time of receipt of the initial notification to unequivocally identify the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. | No | Yes, if applicable | Yes, if applicable | Alphanumeric |
| Date and time at which the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; has occurred, if different from the time the financial entity has become aware of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. For recurring major ICT-related incidents means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;, the date and the time at which the last major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; has occurred. | No | Yes | Yes | ISO 8601 standard UTC (YYYY-MM-DD Thh: mm:ss) |
| Information on the date and time of the recovery of the services, activities or operations affected by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. | No | Yes, if data field 3.16. ‘Service downtime’ has been populated | Yes, if data field 3.16. ‘Service downtime’ has been populated | ISO 8601 standard UTC (YYYY-MM-DD Thh: mm:ss) |
| Number of clients affected by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; that use the service provided by the financial entity. When assessing the number of clients affected, financial entitiesas defined in Article 2, points (a) to (t) shall take into account Articles 1(1) and 9(1), point (b), of Delegated Regulation (EU) 2024/1772 in their assessment. A financial entity that cannot determine the actual number of clients impacted shall use estimates based on available data from comparable reference periods. In the case of aggregated reporting as referred to in Article 7 of this Regulation, the total number of clients affected across all financial entitiesas defined in Article 2, points (a) to (t). | No | Yes | Yes | Numerical integer |
| Percentage of clients affected by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; in relation to the total number of clients that make use of the affected service provided by the financial entity. In case of more than one service affected, the services shall be provided in an aggregated manner. Financial entitiesas defined in Article 2, points (a) to (t) shall take into account Article 1(1) and Article 9(1), point (a), of Delegated Regulation (EU) 2024/1772 in their assessment. A financial entity that cannot determine the actual percentage of clients impacted shall use estimates based on available data from comparable reference periods. In the case of aggregated reporting as referred to in Article 7 of this Regulation, a financial entity shall divide the sum of all affected clients by the total number of clients of all impacted financial entitiesas defined in Article 2, points (a) to (t). | No | Yes | Yes | Expressed as percentage – any value up to 5 numeric characters including up to 1 decimal place expressed as percentage (e.g. 2,4 instead of 2,4 %). If the value has more than 1 digit after the decimal, reporting counterparties shall round half-up |
| Number of financial counterparts affected by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; that have concluded a contract with the financial entity. When assessing the number of financial counterparts affected, financial entitiesas defined in Article 2, points (a) to (t) shall take into account Article 1(2) of Delegated Regulation (EU) 2024/1772 in their assessment. A financial entity that cannot determine the actual number of financial counterparts impacted shall use estimates based on available data from comparable reference periods. In the case of aggregated reporting as referred to in Article 7 of this Regulation, the total number of financial counterparts affected across all financial entitiesas defined in Article 2, points (a) to (t). | No | Yes | Yes | Numerical integer |
| Percentage of financial counterparts affected by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; in relation to the total number of financial counterparts that have concluded a contract with the financial entity. When assessing the percentage of financial counterparts affected, financial entitiesas defined in Article 2, points (a) to (t) shall take into account Articles 1(1) and 9(1), point (c) of Delegated Regulation (EU) 2024/1772 in their assessment. A financial entity that cannot determine the actual percentage of financial counterparts impacted shall use estimates based on available data from comparable reference periods. In the case of aggregated reporting as referred to in Article 7 of this Regulation, indicate the sum of all affected financial counterparts divided by the total number of financial counterparts of all impacted financial entitiesas defined in Article 2, points (a) to (t). | No | Yes | Yes | Expressed as percentage – any value up to 5 numeric characters including up to 1 decimal place expressed as percentage (e.g. 2,4 instead of 2,4 %). If the value has more than 1 digit after the decimal, reporting counterparties shall round half-up |
| Any identified impact on relevant clients or financial counterpart as referred to in Article 1(3) and Article 9(1), point (f), of Delegated Regulation (EU) 2024/1772. | No | Yes, if ‘Relevance of clients and financial counterparts’ threshold is met | Yes, if ‘Relevance of clients and financial counterparts’ threshold is met | Boolean (Yes or No) |
| Number of transactions affected by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. When assessing the impact on transactions, financial entitiesas defined in Article 2, points (a) to (t) shall take into account Article 1(4) of Delegated Regulation (EU) 2024/1772, including all affected domestic and cross-border transactions containing a monetary amount that have at least one part of the transaction carried out in the Union. A financial entity that cannot determine the actual number of transactions impacted shall use estimates based on available data from comparable reference periods. In the case of aggregated reporting as referred to in Article 7 of this Regulation, indicate the total number of transactions affected across all financial entitiesas defined in Article 2, points (a) to (t). | No | Yes, if any transaction has been affected by the incident | Yes, if any transaction has been affected by the incident | Numerical integer |
| Percentage of affected transactions in relation to the daily average number of domestic and cross-border transactions carried out by the financial entity related to the affected service. Financial entitiesas defined in Article 2, points (a) to (t) shall take into account Article 1(4) and Article 9(1), point (d), of Delegated Regulation (EU) 2024/1772. A financial entity that cannot determine the actual percentage of transactions impacted shall use estimates. In the case of aggregated reporting as referred to in Article 7 of this Regulation, a financial entity shall sum the number of all affected transactions and divide the sum by the total number of transactions of all impacted financial entitiesas defined in Article 2, points (a) to (t). | No | Yes, if any transaction has been affected by the incident | Yes, if any transaction has been affected by the incident | Expressed as percentage – any value up to 5 numeric characters including up to 1 decimal place expressed as percentage (e.g. 2,4 instead of 2,4 %). If the value has more than 1 digit after the decimal, reporting counterparties shall round half-up |
| Total value of the transactions affected by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; shall be assessed in accordance with Article 1(4) and Article 9(1), point (e) of Delegated Regulation (EU) 2024/1772. A financial entity that cannot determine the actual value of transactions impacted shall use estimates based on available data from comparable reference periods. A financial entity shall report the monetary amount as a positive value. In the case of aggregated reporting as referred to in Article 7 of this Regulation, the total value of the transactions affected across all financial entitiesas defined in Article 2, points (a) to (t). | No | Yes, if any transactions have been affected by the incident | Yes, if any transaction has been affected by the incident | Monetary Financial entitiesas defined in Article 2, points (a) to (t) shall report the data point in units using a minimum precision equivalent to thousands of units (e.g. 2,5 instead of EUR 2 500). |
| Information on whether the values reported in the data fields 3.4 to 3.11 are actual or estimates, or whether there has not been any impact. | No | Yes | Yes | Choice (multiple):
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| Information about the reputational impact resulting from the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; as referred to in Articles 2 and 10 of Delegated Regulation (EU) 2024/1772. In the case of aggregated reporting as referred to in Article 7 of this Regulation, the reputational impact categories that apply to at least one financial entity. | No | Yes, if ‘Reputational impact’ criterion met | Yes, if ‘Reputational impact’ criterion met | Choice (multiple):
|
| Information describing how the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; has affected or could affect the reputation of the financial entity, including infringements of law, regulatory requirements not met, number of client complaints, and other. The contextual information shall include the type of media (e.g. traditional and digital media, blogs, streaming platforms) and media coverage, including reach of the media (local, national, international). Media coverage in this context shall not mean a few negative comments by followers or users of social networks. The financial entity shall also indicate whether the media coverage highlighted significant risks for its clients in relation to the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;, including the risk of the financial entity’s insolvency or the risk of losing funds. Financial entitiesas defined in Article 2, points (a) to (t) shall also indicate whether they have provided information to the media that served to reliably inform the public about the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; and its consequences. Financial entitiesas defined in Article 2, points (a) to (t) may also indicate whether there was false information in the media in relation to the ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity;, including information based on deliberate misinformation spread by threat actors, or information relating to or illustrating defacement of the financial entity’s website. | No | Yes, if ‘Reputational impact’ criterion met. | Yes, if ‘Reputational impact’ criterion met. | Alphanumeric |
| Financial entitiesas defined in Article 2, points (a) to (t) shall measure the duration of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; from the moment the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; occurred until the moment the incident was resolved. Financial entitiesas defined in Article 2, points (a) to (t) that are unable to determine the moment when the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; has occurred shall measure the duration of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; from the earlier between the moment the financial entity detected the incident and the moment when the financial entity recorded the incident in network or system logs or other data sources. Financial entitiesas defined in Article 2, points (a) to (t) that do not yet know the moment when the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; will be resolved shall apply estimates. The value shall be expressed in days, hours, and minutes. In the case of aggregated reporting as referred to in Article 7 of this Regulation, financial entitiesas defined in Article 2, points (a) to (t) shall measure the longest duration of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; in case of differences between financial entitiesas defined in Article 2, points (a) to (t). | No | Yes | Yes | DD:HH:MM |
| Service downtime measured from the moment the service is fully or partially unavailable to clients, financial counterparts or other internal or external users, until the moment when regular activities or operations have been restored to the level of service that was provided prior to the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. Where the service downtime causes a delay in the provision of service after regular activities or operations have been restored, financial entitiesas defined in Article 2, points (a) to (t) shall measure the downtime from the start of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; until the moment when that delayed service is provided. Financial entitiesas defined in Article 2, points (a) to (t) that are unable to determine the moment when the service downtime has started, shall measure the service downtime from the earlier between the moment the incident was detected and the moment when it has been recorded. In the case of aggregated reporting as referred to in Article 7 of this Regulation, financial entitiesas defined in Article 2, points (a) to (t) shall measure the longest duration of the service downtime in case of differences between financial entitiesas defined in Article 2, points (a) to (t). | No | Yes, if the incident has caused a service downtime | Yes, if the incident has caused a service downtime | DD:HH:MM |
| Information on whether the values reported in data fields 3.15 and 3.16 are actual or estimates. | No | Yes, if ‘Duration and service downtime’ criterion met | Yes, if ‘Duration and service downtime’ criterion met | Choice:
|
| Type of impact in the respective EEA Member States. Indication of whether the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; has had an impact in other EEA Member States (other than the Member State of the competent authorityas defined in Article 46 to which the incident is directly reported), in accordance with Article 4 of Delegated Regulation (EU) 2024/1772, and in particular with regard to the significance of the impact in relation to:
| No | Yes, if ‘Geographical spread’ threshold is met | Yes, if ‘Geographical spread’ threshold is met | Choice (multiple):
|
| Description of the impact and severity of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; in each affected Member State, including an assessment of the impact and severity on:
| No | Yes, if ‘Geographical spread’ threshold is met | Yes, if ‘Geographical spread’ threshold is met | Alphanumeric |
| Type of data losses that the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; entails in relation to availability, authenticity, integrity, and confidentiality of data. Financial entitiesas defined in Article 2, points (a) to (t) shall take into account Articles 5 and 13 of Delegated Regulation (EU) 2024/1772 in their assessment. In case of aggregated reporting as referred to in Article 7 of this Regulation, the data losses affecting at least one financial entity. | No | Yes, if ‘Data losses’ criterion is met | Yes, if ‘Data losses’ criterion is met | Choice (multiple):
|
| Description of the impact of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; on availability, authenticity, integrity, and confidentiality of critical data in accordance with Articles 5 and 13 of Delegated Regulation (EU) 2024/1772. Information about the impact on the implementation of the business objectives of the financial entity or on meeting regulatory requirements. As part of the information provided, financial entitiesas defined in Article 2, points (a) to (t) shall indicate whether the data affected are client data, other entities’ data (e.g. financial counterparts), or data of the financial entity itself. The financial entity may also indicate the type of data involved in the incident – in particular, whether the data is confidential and what type of confidentiality was involved (e.g. commercial/business confidentiality, personal data, professional secrecy: banking secrecy, insurance secrecy, payment services secrecy, etc.). The information may also include possible risks associated with the data losses, such as whether the data affected by the incident can be used to identify individuals and could be used by the threat actor to obtain credit or loans without their consent, to conduct spear phishing attacks, to disclose information publicly. In the case of aggregated reporting as referred to in Article 7 of this Regulation, a general description of the impact of the incident on the affected financial entitiesas defined in Article 2, points (a) to (t). Where there are differences of the impact, the description of the impact shall clearly indicate the specific impact on the different financial entitiesas defined in Article 2, points (a) to (t). | No | Yes, if ‘Data losses’ criterion is met | Yes, if ‘Data losses’ criterion is met | Alphanumeric |
| Information related to the criterion ‘Critical services affected’. Financial entitiesas defined in Article 2, points (a) to (t) shall take into account Articles 6 of Delegated Regulation (EU) 2024/1772 in their assessment, including information about:
In the case of aggregated reporting as referred to in Article 7 of this Regulation, the impact on critical services that apply to at least one financial entity. | No | Yes | Yes | Alphanumeric |
| Classification of incidents by type. | No | Yes | Yes | Choice (multiple):
|
| Other types of ICT-related incidents means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity;: financial entitiesas defined in Article 2, points (a) to (t) that have selected ‘other’ type of incidents in the data field 3.23, shall specify the type of ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity;. | No | Yes, if ‘other’ type of incidents is selected in data field 3.23 | Yes, if ‘other’ type of incidents is selected in data field 3.23 | Alphanumeric |
| Indicate the threats and techniques used by the threat actor, including:
| No | Yes, if the type of the ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity; is ‘cybersecurity-related’ in field 3.23 | Yes, if the type of the ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity; is ‘cybersecurity-related’ in field 3.23 | Choice (multiple):
|
| Other types of techniques Financial entitiesas defined in Article 2, points (a) to (t) that have selected ‘other’ type of techniques in data field 3.25 shall specify the type of technique. | No | Yes, if other’ type of techniques is selected in data field 3.25 | Yes, if other’ type of techniques is selected in data field 3.25 | Alphanumeric |
| Indication of the functional areas and business processes that are affected by the incident, including products and services. The functional areas shall include but are not limited to:
The business processes shall include but are not limited to:
In the case of aggregated reporting as referred to in Article 7 of this Regulation, the affected functional areas and business processes in at least one financial entity. | No | Yes | Yes | Alphanumeric |
| Information on whether infrastructure components (servers, operating systems, software, application servers, middleware, network components, others) supporting business processes have been affected by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. | No | Yes | Yes | Choice:
|
| Description on the impact of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; on infrastructure components supporting business processes including hardware and software. Hardware includes servers, computers, data centres, switches, routers, hubs. Software includes operating systems, applications, databases, security tools, network components, others please specify. The descriptions shall describe or name affected infrastructure components or systems, and, where available:
| No | Yes, if the incident has affected infrastructure components supporting business processes | Yes, if the incident has affected infrastructure components supporting business processes | Alphanumeric |
| Information on whether the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; has impacted the financial interest of clients. | No | Yes | Yes | Choice:
|
| Specification of which authorities were informed about the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. Taking into account the differences resulting from the national legislation of the Member States, the concept of law enforcement authorities shall be understood by financial entitiesas defined in Article 2, points (a) to (t) broadly to include public authorities means any government or other public administration entity, including national central banks. empowered to prosecute cybercrime, including police, law enforcement agencies, and public prosecutors. | No | Yes | Yes | Choice (multiple):
|
| Specification of ‘other’ types of authorities informed about the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. If selected in Data field 3.31 ‘Other’, the description shall include more detailed information about the authority to which the financial entity has submitted information about the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. | No | Yes, if ‘other’ type of authorities have been informed by the financial entity about the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. | Yes, if ‘other’ type of authorities have been informed by the financial entity about the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; | Alphanumeric |
| Indication of whether financial entity has implemented (or plan to implement) any temporary actions that have been taken (or planned to be taken) to recover from the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. | No | Yes | Yes | Boolean (Yes or No) |
| The information shall describe the immediate actions taken, including the isolation of the incident at the network level, workaround procedures activated, USB ports blocked, Disaster Recovery site activated, any other additional security controls temporarily put in place. Financial entitiesas defined in Article 2, points (a) to (t) shall indicate the date and the time of the implementation of the temporary actions and the expected date of return to the primary site. For any temporary actions that have not been implemented but are still planned, indication of the date by when their implementation is expected. If no temporary actions/measures have been taken, please indicate the reason. | No | Yes, if temporary actions/measures have been taken or are planned to be taken (data field 3.33) | Yes, if temporary actions/measures have been taken or are planned to be taken (data field 3.33) | Alphanumeric |
| Information related to the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; that may help identify malicious activity within a network or information system (Indicators of Compromise, or IoC), where applicable. The field applies only to those financial entitiesas defined in Article 2, points (a) to (t) that fall within the scope of Directive (EU) 2022/2555 of the European Parliament and of the Council(1)Directive (EU) 2022/2555 of the European Parliament and of the Council of 14 December 2022 on measures for a high common level of cybersecurity across the Union, amending Regulation (EU) No 910/2014 and Directive (EU) 2018/1972, and repealing Directive (EU) 2016/1148 (NIS 2 Directive) (OJ L 333, 27.12.2022, p. 80, http://data.europa.eu/eli/dir/2022/2555/oj). and those financial entitiesas defined in Article 2, points (a) to (t) financial entitiesas defined in Article 2, points (a) to (t) identified as essential or important entitiesas defined in Article 3 of Directive (EU) 2022/2555 pursuant to national rules transposing Article 3 of Directive (EU) 2022/2555, where relevant. The IoC provided by the financial entity shall include the following categories of data:
In practice, this type of information may include data relating to, inter alia, indicators describing patterns in network traffic corresponding to known attacks/botnet communications, IP addresses of machines infected with malware (bots), data relating to ‘command and control’ servers used by malware (usually domains or IP addresses), and URLs relating to phishing sites or websites observed hosting malware or exploit kits. | No | Yes, if cybersecurity-related is selected as a type of incident in data field 3.23 | Yes, if cybersecurity-related is selected as a type of incident in data field 3.23 | Alphanumeric |
Content of the final report | |||||
| High-level classification of root cause of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; under the incident types, including the following high-level categories:
| No | No | Yes | Choice (multiple):
|
| Detailed classification of root causes of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; under the incident types, including the following detailed categories linked to the high-level categories that are reported in data field 4.1:
Financial entitiesas defined in Article 2, points (a) to (t) shall consider that for recurring major ICT-related incidents means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;, the specific apparent root cause of the incident is taken into account and not the broad categories included in this field. | No | No | Yes | Choice (multiple):
|
| Additional classification of root causes of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; under the incident type, including the following additional classification categories linked to the detailed categories that are to be reported in data field 4.2. The field is mandatory for the final report if specific categories that require further granularity are reported in data field 4.2.
| No | No | Yes | Choice (multiple):
|
| Financial entitiesas defined in Article 2, points (a) to (t) that have selected ‘other’ type of root cause in data field 4.2 shall specify other types of root cause types | No | No | Yes, if ‘other’ type of root causes is selected in data field 4.2. | Alphanumeric |
| Description of the sequence of events that led to the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; and description of how the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; has a similar apparent root cause if that incident is classified as a recurring incident, including a concise description of all underlying reasons and primary factors that contributed to the occurrence of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. Where there were malicious actions, description of the modus operandi of the malicious action, including the tactics, techniques and procedures used, as well as the entry vector of the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;, including a description of the investigations and analysis that led to the identification of the root causes, if applicable. | No | No | Yes | Alphanumeric |
| Additional information regarding the actions/measures taken/planned to permanently resolve the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; and to prevent that incident from happening again. Lessons learnt from the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. The description shall contain the following points:
| No | No | Yes | Alphanumeric |
| Date and time when the incident root cause was addressed. | No | No | Yes | ISO 8601 standard UTC (YYYY-MM-DD Thh: mm:ss) |
| Date and time when the incident was resolved. | No | No | Yes | ISO 8601 standard UTC (YYYY-MM-DD Thh: mm:ss) |
| Descriptions of the reason why the permanent resolution date of the major ICT-related incidents means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; is different from the initially planned implementation date, where applicable. | No | No | Yes | Alphanumeric |
| Assessment of whether the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; poses a risk to critical functions within the meaning of Article 2(1), point (35), of Directive 2014/59/EU of the European Parliament and of the Council(2)Directive 2014/59/EU of the European Parliament and of the Council of 15 May 2014 establishing a framework for the recovery and resolution of credit institutions and investment firms and amending Council Directive 82/891/EEC, and Directives 2001/24/EC, 2002/47/EC, 2004/25/EC, 2005/56/EC, 2007/36/EC, 2011/35/EU, 2012/30/EU and 2013/36/EU, and Regulations (EU) No 1093/2010 and (EU) No 648/2012, of the European Parliament and of the Council (OJ L 173, 12.6.2014, p. 190, http://data.europa.eu/eli/dir/2014/59/oj).. Entities as referred to in Article 1(1) of Directive 2014/59/EU shall indicate whether the incident poses a risk to the critical functions within the meaning of Article 2(1), point (35), of Directive 2014/59/EU, and as reported in Template Z07.01 of Commission Implementing Regulation (EU) 2018/1624(3)Commission Implementing Regulation (EU) 2018/1624 of 23 October 2018 laying down implementing technical standards with regard to procedures and standard forms and templates for the provision of information for the purposes of resolution plans for credit institutions and investment firms pursuant to Directive 2014/59/EU of the European Parliament and of the Council, and repealing Commission Implementing Regulation (EU) 2016/1066 (OJ L 277, 7.11.2018, p. 1, http://data.europa.eu/eli/reg_impl/2018/1624/oj). and mapped to the specific entity in Template Z07.02. | No | No | Yes, if the incident poses a risk to critical functions of financial entitiesas defined in Article 2, points (a) to (t) under Article 2(1), point 35, of Directive 2014/59/EU | Alphanumeric |
| Description of whether and, if so, how the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; has affected the resolvability of the entity or the group means a group as defined in Article 2, point (11), of Directive 2013/34/EU;. Entities as referred to in Article 1(1) of Directive 2014/59/EU shall provide information on whether and, if so, how the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; has affected the resolvability of the entity or the group means a group as defined in Article 2, point (11), of Directive 2013/34/EU;. Those entities shall also indicate whether the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; affects the solvency or liquidity of the financial entity and the potential quantification of the impact. Those entities shall also provide information on the impact on operational continuity, impact on resolvability of the entity, any additional impact on the costs and losses from the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;, including on the financial entity’s capital position, and whether the contractual arrangements on the use of ICT services means digital and data services provided through ICT systems to one or more internal or external users on an ongoing basis, including hardware as a service and hardware services which includes the provision of technical support via software or firmware updates by the hardware provider, excluding traditional analogue telephone services; are still robust and fully enforceable in the event of resolution of the entity. | No | No | Yes, if the incident has affected the resolvability of the entity or the group means a group as defined in Article 2, point (11), of Directive 2013/34/EU; | Alphanumeric |
| Detailed information about thresholds eventually reached by the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity; in relation to the criterion ‘Economic impact’ referred to in Articles 7 and 14 of the Delegated Regulation (EU) 2024/1772. | No | No | Yes | Alphanumeric |
| Total amount of gross direct and indirect costs and losses incurred by the financial entity stemming from the major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;, including:
Financial entitiesas defined in Article 2, points (a) to (t) shall take into account in their assessment Article 7(1) and (2) of Delegated Regulation (EU) 2024/1772. Financial entitiesas defined in Article 2, points (a) to (t) shall not include in this figure financial recoveries of any type. Financial entitiesas defined in Article 2, points (a) to (t) shall report the monetary amount as a positive value. In the case of aggregated reporting as referred to in Article 7 of this Regulation, financial entitiesas defined in Article 2, points (a) to (t) shall take into account the total amount of costs and losses across all financial entitiesas defined in Article 2, points (a) to (t). Financial entitiesas defined in Article 2, points (a) to (t) shall report the data point in units using a minimum precision equivalent to thousands of units. | No | No | Yes | Monetary |
| Total amount of financial recoveries. Financial recoveries shall relate to the original loss caused by the incident, independently from the time when the financial recoveries in the form of funds or inflows of economic benefits are received. Financial entitiesas defined in Article 2, points (a) to (t) shall report the monetary amount as a positive value. In the case of aggregated reporting as referred to in Article 7 of this Regulation, financial entitiesas defined in Article 2, points (a) to (t) shall take into account the total amount of financial recoveries across all financial entitiesas defined in Article 2, points (a) to (t). | No | No | Yes | Monetary Financial entitiesas defined in Article 2, points (a) to (t) shall report the data point in units using a minimum precision equivalent to thousands of units |
| Information on whether more than one non-major ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity; have been recurring and are together considered to be a major incident within the meaning of Article 8(2) of Delegated Regulation (EU) 2024/1772. Financial entitiesas defined in Article 2, points (a) to (t) shall indicate whether the non-major ICT-related incidents means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity; have been recurring and are together considered as one major ICT-related incident means an ICT-related incident that has a high adverse impact on the network and information systems that support critical or important functions of the financial entity;. Financial entitiesas defined in Article 2, points (a) to (t) shall also indicate the number of occurrences of these non-major ICT-related incidents means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity;. | No | No | Yes, if the major incident comprises more than one non-major recurring incidents. | Alphanumeric |
| Where financial entitiesas defined in Article 2, points (a) to (t) report recurring ICT-related incidents means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity;, date and time at which the first ICT-related incident means a single event or a series of linked events unplanned by the financial entity that compromises the security of the network and information systems, and have an adverse impact on the availability, authenticity, integrity or confidentiality of data, or on the services provided by the financial entity; has occurred. | No | No | Yes, for recurring incidents | ISO 8601 standard UTC (YYYY-MM-DD Thh: mm:ss) |
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