Art. 24 Transparency reporting obligations for providers of online platforms | DSA regulation | DSA

This article sits within the broader transparency and reporting framework of the DSA, building directly on Article 15 which sets out the general content moderation reporting obligations for intermediary services.

Here, Article 24 layers additional, platform-specific reporting requirements on top of those baseline obligations.

It also establishes a distinct and recurring obligation for platforms and search engines to publicly disclose their user numbers in the Union — data that feeds directly into the designation mechanism under Article 33 for very large online platforms and search engines.

Important points:

Providers of online platforms must expand their content moderation reports to include dispute settlement statistics and suspension figures, supplementing the baseline Article 15 requirements.
Publish user numbers — providers of online platforms and online search engines must publicly report average monthly active recipients in the Union at least every six months, and share this data with the Digital Services Coordinator of establishment and the Commission on request.
Providers of online platforms must submit their content restriction decisions and accompanying statements of reasons to the Commission for inclusion in a publicly accessible, machine-readable database, without including personal data.

1. In addition to the information referred to in Article 15, providers of online platforms shall include in the reports referred to in that Article information on the following:
  1. the number of disputes submitted to the out-of-court dispute settlement bodies referred to in Article 21, the outcomes of the dispute settlement, and the median time needed for completing the dispute settlement procedures, as well as the share of disputes where the provider of the online platform implemented the decisions of the body;
  2. the number of suspensions imposed pursuant to Article 23, distinguishing between suspensions enacted for the provision of manifestly illegal content, the submission of manifestly unfounded notices and the submission of manifestly unfounded complaints.
1. By 17 February 2023 and at least once every six months thereafter, providers shall publish for each online platform or online search engine, in a publicly available section of their online interface, information on the average monthly active recipients of the service in the Union, calculated as an average over the period of the past six months and in accordance with the methodology laid down in the delegated acts referred to in Article 33(3), where those delegated acts have been adopted.
1. Providers of online platforms or of online search engines shall communicate to the Digital Services Coordinator of establishment and the Commission, upon their request and without undue delay, the information referred to in paragraph 2, updated to the moment of such request. That Digital Services Coordinator or the Commission may require the provider of the online platform or of the online search engine to provide additional information as regards the calculation referred to in that paragraph, including explanations and substantiation in respect of the data used. That information shall not include personal data.
1. When the Digital Services Coordinator of establishment has reasons to consider, based the information received pursuant to paragraphs 2 and 3 of this Article, that a provider of online platforms or of online search engines meets the threshold of average monthly active recipients of the service in the Union laid down in Article 33(1), it shall inform the Commission thereof.
1. Providers of online platforms shall, without undue delay, submit to the Commission the decisions and the statements of reasons referred to in Article 17(1) for the inclusion in a publicly accessible machine-readable database managed by the Commission. Providers of online platforms shall ensure that the information submitted does not contain personal data.
1. The Commission may adopt implementing acts to lay down templates concerning the form, content and other details of reports pursuant to paragraph 1 of this Article. Those implementing acts shall be adopted in accordance with the advisory procedure referred to in Article 88.

Article 24 Transparency reporting obligations for providers of online platforms

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